Shipping & Returns
Fast, secure delivery with full insurance coverage and hassle-free returns
How We Ship
Standard Shipping
Delivery Time: 5-10 business days
Cost: Calculated based on order weight and destination
Insurance: Full value coverage included
Tracking: Real-time tracking provided
Signature: Signature required on delivery
Ideal for most domestic orders. Packages are carefully prepared and shipped via premium courier services with full insurance coverage.
Express Shipping
Delivery Time: 2-3 business days
Cost: Premium express rates apply
Insurance: Full value coverage included
Tracking: GPS and real-time updates
Delivery: Scheduled delivery window
For time-sensitive orders. Priority handling with dedicated courier and continuous GPS tracking throughout transit.
International Shipping
We ship precious metals to select international destinations. International orders involve additional customs and regulatory requirements.
Available Countries
We currently ship to most developed nations. Please contact us for shipping to your specific country. Some regions may have import restrictions on precious metals.
Customs & Duties
Customers are responsible for any customs duties or import taxes. We provide all necessary documentation for smooth customs clearance.
Delivery Timeline
International delivery typically takes 10-21 business days depending on destination and customs processing times.
Insurance Coverage
Full insurance coverage applies to international shipments through the entire transit and customs process.
Note: For international orders, additional documentation and compliance procedures may apply. Contact our team to discuss your specific requirements.
Insurance & Claim Process
100% Coverage
Every shipment is insured for the full declared value of the bullion. Coverage includes loss, theft, and damage.
No Deductible
Claims are processed with no deductible. You receive full compensation for the covered amount.
Fast Processing
Claims are typically processed within 10-15 business days of documentation submission.
Filing a Claim
Report Damage or Loss Immediately
Contact us within 48 hours of discovering any damage or loss. Provide photos and shipping details.
Submit Documentation
Provide tracking numbers, order confirmation, photos of damage, and any courier reports. Our team will guide you through this process.
Insurance Investigation
Our insurance partner reviews the claim and may request additional information or investigation with the courier.
Claim Resolution
Once approved, compensation is issued either as a replacement shipment or refund to your original payment method.
30-Day Return Policy
We want you to be completely satisfied with your precious metals purchase. If for any reason you're not happy, we offer a 30-day return policy with full refund.
Return Eligibility
- ✓ Return within 30 days of delivery
- ✓ Products must be in original condition and packaging
- ✓ No signs of mishandling or cleaning
- ✓ Original authentication certificates included
- ✓ Refund processed within 5-7 business days
Return Process
- 1 Contact our customer service team to initiate a return
- 2 Receive a prepaid return shipping label
- 3 Ship the items back with proper insurance
- 4 We verify condition and process your refund
Note: Returns initiated after 30 days may be subject to restocking fees. Large volume returns may require additional authentication. Contact us for details on your specific return.
Order Cancellation
Cancellation Timeline
Within 24 Hours of Order
Full refund if payment not yet received
After Payment Received
Cancellation may not be available. Contact support to discuss options.
After Shipment
Order cannot be cancelled but may be eligible for return under our 30-day return policy
Shipping FAQs
How do I track my order?
You'll receive an email with your tracking number as soon as your order ships. You can track your package in real-time through your customer dashboard or by clicking the tracking link in your email.
What if my package is delayed?
If your package is delayed beyond the estimated delivery date, contact our customer service team immediately. We'll investigate with the courier and file an insurance claim if necessary.
Can I change my delivery address after ordering?
Yes, but only before the order has been handed to the courier. Contact us immediately with your new address if you need to change it. Changes after shipment may not be possible.
Is shipping to a PO Box available?
No, we require a physical street address for all shipments due to insurance requirements and the need for signature confirmation. This ensures secure delivery of your precious metals.
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