Fortress Bullion-XY ("we," "our," or "us") operates the website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information you provide directly (name, email, phone, address, payment details) and information collected automatically (cookies, IP address, browser type). This information is used to process orders, communicate with you, and improve our services.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS technology.

Third-Party Services

We may share your information with trusted third parties including payment processors, shipping carriers, and compliance providers. These parties are contractually obligated to maintain your information's confidentiality and security.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us at privacy@fortressbullion.com to exercise these rights. We will respond within 30 days.

Contact Us

For privacy concerns, contact: privacy@fortressbullion.com

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

Product Information

All product descriptions, pricing, and specifications are subject to change without notice. We reserve the right to limit quantities and refuse orders. All products are sold as-is with authenticity guaranteed.

Order Acceptance

We reserve the right to refuse or cancel any order. Order confirmation does not constitute acceptance. Orders are accepted only after payment is received and verified.

User Conduct

Users agree not to use the website for illegal purposes or in violation of applicable laws. Prohibited conduct includes fraud, money laundering, or any activity that violates financial regulations.

Liability Disclaimer

Fortress Bullion-XY is provided on an "as-is" basis. We disclaim all warranties and are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the order amount.

Contact for Terms Questions

For questions about these terms, contact: legal@fortressbullion.com

30-Day Return Guarantee

If you receive damaged or defective products, you may return them within 30 days of delivery for a full refund. Returned items must be in original condition and properly packaged.

Non-Returnable Items

Custom orders and items that show signs of handling or wear cannot be returned. Market price fluctuations do not entitle customers to returns or price adjustments.

Return Process

To initiate a return, contact support@fortressbullion.com with your order number and photos of the damage. Ship the item back using insured courier service. Refunds are issued within 10 business days of receiving the return.

Return Shipping

For damaged items, we cover return shipping costs. For other eligible returns, return shipping costs are the responsibility of the customer.

Refund Method

Refunds are issued to the original payment method. Bank transfer refunds may take 5-7 business days to appear in your account.

Fortress Bullion-XY complies with all Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We are committed to preventing financial crime and supporting law enforcement.

Identity Verification

All customers must provide valid identification as part of our KYC process. This includes government-issued ID, address verification, and source of funds documentation for orders exceeding regulatory thresholds.

Suspicious Activity

We monitor all transactions for suspicious activity. Orders involving fraud indicators, structuring, or unusual patterns may be delayed or cancelled pending investigation.

Regulatory Compliance

We comply with FinCEN regulations and maintain records of all customer information and transactions. We may report suspicious activity to appropriate authorities as required by law.

Document Retention

Customer verification documents are retained for 7 years in accordance with regulatory requirements. Access to this information is restricted to authorized compliance staff.

Spot Price Protection

Your order price is locked the moment you place your order, protecting you from spot price increases between order placement and payment. This ensures price transparency and predictability.

Lock Duration

Prices remain locked for 48 hours from order placement. If payment is not received within 48 hours, prices may be adjusted to reflect current market conditions. You will be notified of any price changes before processing payment.

Price Decreases

If spot prices decrease after your order is placed, your price remains locked at the higher rate. You benefit from our price protection guarantee and do not pay inflated prices.

Premium Adjustments

Product premiums may be adjusted based on market conditions and inventory levels. Premium changes apply only to new orders, not existing locked orders.