Frequently Asked Questions

Bullion refers to precious metals in bulk form, typically coins or bars. Gold, silver, platinum, and palladium bullion represent a store of value and are often used as a hedge against economic uncertainty and inflation.

All products sold by Fortress Bullion-XY are sourced from established mints and dealers with verified authenticity. Each item undergoes rigorous testing before shipment. We guarantee authenticity or your money back.

Our pricing is based on current spot prices for each metal, plus a reasonable premium that covers sourcing, handling, insurance, and delivery. Premiums vary based on product type and current market conditions.

All shipments are fully insured against loss or damage during transit. We use discreet, secure packaging and work with premium courier services. Every order includes real-time tracking so you can monitor delivery at each step.

Know Your Customer (KYC) is a regulatory requirement for large bullion purchases. It helps prevent money laundering and ensures compliance with financial regulations. We only request information needed to verify your identity.

We accept bank transfers, credit/debit cards, and cryptocurrency payments. Bank transfer customers can upload proof of payment for verification. Each payment method has different processing times and fees.

Typical delivery takes 5-10 business days from order placement, depending on your location and the courier selected. All orders include tracking information and estimated delivery dates.

Orders can be cancelled within 24 hours of placement if payment has not been received. Once payment is approved, orders cannot be cancelled but may be eligible for return under our 30-day return policy.

We provide information on secure storage options including vault services and allocated storage with trusted custodians. Contact our team for recommendations based on your needs.

All packages are fully insured. If your package arrives damaged, please contact us immediately with photographic evidence. We will file an insurance claim and arrange a replacement at no cost.

You can track your order through your customer dashboard using your order number. Once shipped, you'll receive an email with the courier name and tracking number.

Yes, we offer discounts on large orders. Contact our sales team at sales@fortressbullion.com with details about your desired purchase for a custom quote.